Coach Guest Experience Associate
Coach in New York seeks a Temporary Sales Associate — a client‑facing retail role in New York, NY for a luxury leather‑goods boutique.
Overview
Coach is an American luxury leather‑goods house known for contemporary craftsmanship and elevated everyday accessories. The brand is part of Tapestry, a global house of accessible luxury, and operates a worldwide retail network that emphasizes client service, product knowledge and brand-led storytelling.
Role & Responsibilities
- Deliver exceptional, high‑touch client service through proactive engagement, product storytelling and personalised recommendations.
- Meet daily and shift sales objectives by converting traffic and maximising average transaction value.
- Operate the point‑of‑sale system accurately, process transactions, exchanges and returns in accordance with store policy.
- Support merchandising and visual directives: maintain floor standards, replenish stock and assist with window and in‑store displays.
- Build and update client records through clienteling activities, follow up on enquiries and manage appointments when required.
- Assist store leadership with inventory counts, stock management and receiving deliveries during peak periods.
- Represent the brand professionally at events, pop‑ups or promotional activations as required for the temporary assignment.
Qualifications
- Previous retail or customer‑facing experience; luxury or premium brand experience preferred but not required.
- Impeccable grooming and a professional demeanour aligned with luxury retail standards.
- Strong verbal communication and interpersonal skills with a demonstrated sales orientation.
- Flexibility to work evenings, weekends and holiday periods, and adapt to changing shift patterns during the temporary assignment.
- Authorization to work in the job country without sponsorship for the duration of the contract.
Skills
Experience
Entry‑level to 2 years of experience in retail or hospitality is typical; candidates with demonstrated client service and sales results will be prioritised. Temporary hires should be able to integrate quickly into a busy store environment.
Education
High school diploma or equivalent preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a brand‑forward retail culture that values craftsmanship, client relationships and commercial excellence. Retail teams operate in a fast‑paced but supportive environment focused on training, development and delivering a consistent brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.