Coach General Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Set and track sales and productivity goals; adjust strategies based on market trends and shifts
• Forecast sales, plan payroll, and align hiring plans with business needs
• Partner with leadership and corporate teams to implement operational processes and ensure product flow
• Model and coach selling and service standards; lead team selling and floor leadership
• Develop clienteling strategies to build long-term customer relationships and brand loyalty
• Act as a trusted fashion advisor; share trends and styling insights with the team and customers
• Resolve customer issues promptly with a solution-oriented approach
• Recruit, onboard, and retain top talent; maintain strong bench strength
• Evaluate performance, provide feedback, and create development action plans for direct reports
• Foster an inclusive, collaborative, high-energy culture; recognize and reward performance
• Own daily operations including scheduling, payroll, inventory, HR, and loss prevention
• Maintain store presentation standards and ensure adherence to POS and operational policies
• Utilize retail systems and reporting tools effectively
• Communicate clearly and professionally; model active listening with peers and corporate partners
• Uphold ethics, compliance, and alignment with company goals

Qualifications

• 3+ years as a Store Manager (luxury retail preferred)
• Proven ability in sales strategies, clienteling, and team development
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with retail systems and POS platforms
• Strong English language proficiency
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

3+ years as a Store Manager in retail, preferably in the luxury sector, with demonstrated expertise in sales strategy, clienteling, team development, and operational management. A combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent required; college or university degree in business, retail management, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 100,000 to USD 115,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.