Coach General Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $62,000–94,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach General Manager job in Allen, Texas: lead retail operations, drive sales, and develop high-performing teams in luxury fashion retail.
Role & Responsibilities
- Set and track sales and productivity goals, adjusting strategies based on market trends and performance data
- Forecast sales, plan payroll allocations, and align hiring strategies with business requirements
- Model and coach selling and service standards; lead team selling efforts and floor leadership initiatives
- Develop and execute clienteling strategies to build long-term customer relationships and strengthen brand loyalty
- Serve as a trusted fashion advisor, sharing trend insights and styling guidance with the team and customers
- Resolve customer issues with a solution-oriented approach and maintain high satisfaction standards
- Recruit, onboard, and retain top talent while maintaining strong bench strength and succession planning
- Evaluate performance, provide constructive feedback, and create personalized development action plans
- Foster an inclusive, collaborative, and high-energy team culture; recognize and reward strong performance
- Own daily operations including scheduling, payroll processing, inventory management, and loss prevention
- Maintain store presentation standards and ensure strict adherence to POS and operational policies
- Utilize retail systems and reporting tools effectively to track KPIs and business metrics
- Communicate clearly and professionally with all stakeholders; model active listening and transparency
- Build trusting relationships with peers and corporate partners; keep leadership informed of developments
- Uphold ethics, compliance protocols, and alignment with company goals and values
Qualifications
- Minimum 3 years of Store Manager experience in luxury retail or equivalent
- Proven expertise in sales strategy development and execution
- Demonstrated success in clienteling and customer relationship management
- Strong track record of team development and talent retention
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Experience with retail management systems and POS platforms
- Ability to work in a fast-paced, high-volume retail environment
- Physical capability to lift up to 50 lbs occasionally and regularly manage 25 lbs; ability to climb, bend, kneel, and navigate sales floor and stockroom areas
Skills
Experience
Minimum 3 years as a Store Manager in luxury retail or a similar environment, with demonstrated success in driving sales growth, building and developing high-performing teams, implementing clienteling strategies, and managing all aspects of retail operations including inventory, staffing, and customer service excellence.
Education
High school diploma or equivalent; a combination of advanced education and relevant retail experience will be considered.
Workplace
This position is based in Allen, Texas, USA, within easy reach of Dallas.
Compensation
The base compensation for this position ranges from USD 62,000 to USD 94,000 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Director», «Store Operations Manager», «Retail General Manager», «Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.