Coach Floor Support Specialist
Coach seeks a Temporary Sales Support Associate in New York, NY — support luxury retail sales, client service, merchandising and stockroom operations.
Overview
Coach is a New York–based luxury accessories and lifestyle brand recognized for craft-driven leather goods and contemporary American design. As part of Tapestry, the organization operates global retail, wholesale and digital channels and emphasizes elevated client service, product craftsmanship and seasonal innovation across its stores.
Role & Responsibilities
- Provide attentive, personalised client service on the sales floor to support store KPIs and conversion targets.
- Assist full-time sales staff with clienteling activities, appointment coordination and follow-up communications.
- Operate point-of-sale (POS) transactions, process returns/exchanges and manage till reconciliations with accuracy.
- Support visual merchandising standards: execute on-floor resets, maintain product presentation and replenish stock to uphold brand aesthetics.
- Receive, unpack and process deliveries; perform inventory counts and support stockroom organisation and cycle counts.
- Prepare and support store events and product launches, including merchandising set-up and guest reception.
- Maintain loss-prevention protocols and adhere to company procedures for cash handling and secure stock movement.
- Perform light administrative tasks such as reporting, filing, and updating client records in CRM systems as required.
Qualifications
- Previous customer-facing retail experience; experience with luxury or premium brands preferred.
- Proven numeracy and cash-handling accuracy.
- Ability to multitask in a fast-paced retail environment and maintain composure under pressure.
- Availability for flexible scheduling including weekends, evenings and peak retail periods.
- Authorised to work in the United States (if local labour eligibility applies).
- Professional presentation consistent with luxury retail standards.
Skills
Experience
Previous retail or customer-service experience is required; prior work in luxury or premium-brand environments and familiarity with POS and clienteling tools are strongly preferred.
Education
High school diploma or equivalent; vocational retail training or certifications are a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a design-driven, client-centric retail culture that values craftsmanship, teamwork and attentive service. As part of the Tapestry group, the brand combines global retail scale with local store-level autonomy, offering a fast-paced environment where seasonal creativity and professional development are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.