Coach Floor Support Associate
- Employment
- Temporary
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for leather goods, handbags and accessories, operating a global retail network. The brand is a division of Tapestry, Inc., and is recognized for craftsmanship, contemporary design and a client-centric retail experience.
Coach in New York seeks a Temporary Sales Support Associate to assist store sales, clienteling and merchandising for a dynamic retail team.
Role & Responsibilities
- Support the sales team on the shop floor by greeting clients, assisting with product selection and delivering elevated customer service consistent with brand standards.
- Operate the point-of-sale terminal to process sales, exchanges and returns accurately and handle cash and card transactions following store procedures.
- Perform clienteling activities, including building and maintaining client records, following up on leads and supporting appointment management as directed by the store team.
- Assist with visual merchandising and daily floor resets to maintain store presentation and adherence to brand visual standards.
- Manage stock replenishment, receive and unpack deliveries, perform inventory counts and maintain back-of-house organisation.
- Complete basic administrative and back-office tasks such as filing, preparing sales reports and supporting loss-prevention procedures.
- Support opening and closing procedures, including store walk-throughs, cash reconciliation and secure handling of merchandise.
Qualifications
- Excellent interpersonal skills and a polished, client-oriented manner appropriate for a luxury retail environment.
- Proven ability to handle cash and operate a POS system with accuracy and discretion.
- Strong attention to detail, reliability and the capacity to follow brand merchandising and loss-prevention procedures.
- Flexible availability, including evenings, weekends and peak seasonal periods.
- Right to work in the United States and ability to meet physical demands of retail (standing for long periods, lifting up to 25 lbs).
Skills
Experience
Entry-level role; 0–2 years of retail experience preferred. Prior experience in luxury or premium-brand retail is advantageous but not mandatory.
Education
High school diploma or equivalent; vocational training or retail certifications are a plus.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a client-focused, retail-driven culture that emphasizes craftsmanship, mentorship and continuous learning. The environment rewards professionalism, attention to detail and a collaborative approach to delivering elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Temporary Sales Support Associate», «Temporary Sales Associate», «Retail Sales Support Associate», «Client Support Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.