Coach Floor Support Associate
Coach in New York seeks a Temporary Sales Support Associate to assist store sales, clienteling and merchandising for a dynamic retail team.
Overview
Coach is an American luxury fashion house renowned for leather goods, handbags and accessories, operating a global retail network. The brand is a division of Tapestry, Inc., and is recognized for craftsmanship, contemporary design and a client-centric retail experience.
Role & Responsibilities
- Support the sales team on the shop floor by greeting clients, assisting with product selection and delivering elevated customer service consistent with brand standards.
- Operate the point-of-sale terminal to process sales, exchanges and returns accurately and handle cash and card transactions following store procedures.
- Perform clienteling activities, including building and maintaining client records, following up on leads and supporting appointment management as directed by the store team.
- Assist with visual merchandising and daily floor resets to maintain store presentation and adherence to brand visual standards.
- Manage stock replenishment, receive and unpack deliveries, perform inventory counts and maintain back-of-house organisation.
- Complete basic administrative and back-office tasks such as filing, preparing sales reports and supporting loss-prevention procedures.
- Support opening and closing procedures, including store walk-throughs, cash reconciliation and secure handling of merchandise.
Qualifications
- Excellent interpersonal skills and a polished, client-oriented manner appropriate for a luxury retail environment.
- Proven ability to handle cash and operate a POS system with accuracy and discretion.
- Strong attention to detail, reliability and the capacity to follow brand merchandising and loss-prevention procedures.
- Flexible availability, including evenings, weekends and peak seasonal periods.
- Right to work in the United States and ability to meet physical demands of retail (standing for long periods, lifting up to 25 lbs).
Skills
Experience
Entry-level role; 0–2 years of retail experience preferred. Prior experience in luxury or premium-brand retail is advantageous but not mandatory.
Education
High school diploma or equivalent; vocational training or retail certifications are a plus.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach fosters a client-focused, retail-driven culture that emphasizes craftsmanship, mentorship and continuous learning. The environment rewards professionalism, attention to detail and a collaborative approach to delivering elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.