Coach Floor Supervisor

Location
Seniority Supervisor
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Coach is hiring a Lead Supervisor in New York, NY to lead retail sales, team development and client experience.

Overview

Coach is an American luxury leather goods and accessories house known for modern craftsmanship and accessible luxury. The brand operates a global retail network and is part of Tapestry, Inc., a parent company that includes several prestige fashion houses. As an employer, Coach emphasizes product heritage, elevated client service and development paths for retail talent.

Role & Responsibilities

  • Lead and motivate the sales floor team to achieve and exceed sales KPIs and conversion targets.
  • Coach, train and develop associates through regular feedback, performance reviews and on‑the‑floor mentoring.
  • Drive clienteling activities to deepen customer relationships and maximize repeat business.
  • Ensure visual merchandising standards and brand presentation are executed consistently.
  • Manage daily store operations including opening/closing procedures, cash handling and POS reconciliation.
  • Control inventory accuracy, support receiving and stock replenishment, and collaborate on loss‑prevention measures.
  • Handle client escalations and complex service requests while maintaining the brand's elevated customer experience.
  • Support scheduling, basic payroll administration and reporting to the Store Manager or District leadership.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury fashion or premium accessories.
  • Demonstrated track record of meeting or exceeding sales targets and driving team performance.
  • Strong coaching ability with experience delivering on‑the‑job training and performance development.
  • Excellent interpersonal and communication skills; confident handling client escalations.
  • Flexible availability including nights, weekends and peak seasonal periods.

Skills

Clienteling Sales coaching Visual merchandising Inventory management Loss prevention POS operation KPI-driven selling Cash handling

Experience

Typically requires at least 2 years of progressive retail experience with a minimum of 1 year in a supervisory or lead role within luxury or premium retail environments; demonstrable sales leadership and team development history.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

The brand fosters a client‑centric, design‑driven workplace that values craftsmanship and thoughtful service. Employees are expected to deliver elevated customer experiences while benefiting from structured retail career pathways and skill development typical of a global luxury house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.