Coach Flagship Store Manager
Coach New York Store Manager role: lead boutique operations and team performance for Coach in New York.
Overview
Coach is an American luxury fashion house renowned for leather goods and ready-to-wear, operating globally through owned boutiques and wholesale partners. The brand is part of Tapestry, Inc., a parent company that also manages other prominent lifestyle brands; as an employer, Coach emphasizes product craftsmanship, elevated client service and career development within an international retail network.
Role & Responsibilities
- Lead daily store operations to achieve sales targets, margin objectives and operational KPIs, including sales per square foot and conversion rates.
- Coach, recruit and develop the store team; set performance standards, conduct reviews and deliver training to ensure consistent luxury service.
- Manage inventory control, stock replenishment and merchandising standards to preserve brand presentation and reduce shrinkage.
- Oversee visual merchandising and store layout execution to reflect seasonal campaigns and brand directives.
- Own administrative duties including payroll, scheduling, cash handling procedures and compliance with company policies.
- Build and maintain high-value client relationships through personalized service, clienteling and CRM follow-up.
- Collaborate with regional leadership on marketing initiatives, events and local store promotions to maximize traffic and conversion.
Qualifications
- Proven leadership skills with ability to motivate a retail team and drive accountability.
- Strong commercial acumen with demonstrable success in meeting/exceeding sales and margin targets.
- High standards for visual merchandising and brand presentation in a luxury retail environment.
- Sound knowledge of inventory control, loss-prevention practices and cash-management procedures.
- Excellent interpersonal and communication skills; professional clienteling and customer-service orientation.
Skills
Experience
Typically requires a minimum of 3+ years of progressive retail experience with at least 1–2 years in a supervisory or store management role, preferably within luxury fashion or premium lifestyle brands; prior P&L or budget responsibility is highly desirable.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a modern-luxury retail culture that values craftsmanship, thoughtful client service and talent development. The working environment balances high professional standards with collaborative, team-oriented leadership across a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.