Coach Flagship Manager

Location
Seniority Manager
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Coach seeks a Store Manager in New York, NY to lead store operations, drive luxury client experiences, and achieve sales targets.

Overview

Coach is an American luxury fashion house known for its leather goods, accessories and ready-to-wear, and is part of the Tapestry, Inc. portfolio. The brand combines modern design with artisanal craftsmanship and operates a global retail network across major metropolitan markets, offering career opportunities in store leadership, merchandising and corporate functions.

Role & Responsibilities

  • Lead daily store operations to deliver exceptional luxury client experiences and consistently achieve sales targets and KPIs.
  • Recruit, develop and coach store team members; establish service standards and run regular performance reviews and training.
  • Own P&L accountability for the store: manage budgets, control expenses and implement action plans to maximize profitability.
  • Drive visual merchandising and brand presentation standards to ensure cohesive in-store storytelling and seasonal rollouts.
  • Oversee inventory management, stock replenishment, shrinkage prevention and loss-prevention protocols.
  • Develop and maintain high-value client relationships through clienteling, CRM utilisation and personalised service initiatives.
  • Collaborate with regional leadership on promotions, local marketing activities and operational initiatives.
  • Ensure compliance with company policies, health & safety regulations and retail legal requirements.

Qualifications

  • Proven leadership in retail management with experience in a luxury or premium fashion environment.
  • Demonstrable commercial acumen with responsibility for sales targets, margin management and store P&L.
  • Strong coaching and people-development skills with experience building high-performing teams.
  • Advanced customer-facing skills and a track record of building long-term client relationships.
  • Excellent organisational skills and the ability to prioritise in a fast-paced retail environment.

Skills

Clienteling Visual merchandising Inventory management Loss prevention P&L management Sales forecasting and KPI analysis Staff recruitment and training Microsoft Office (Excel, Outlook, Word) Point-of-sale (POS) systems

Experience

Minimum 3–5 years of progressive retail management experience, preferably within luxury fashion or premium accessories, with documented success in achieving sales targets and managing store profitability.

Education

Bachelor's degree in Business, Fashion Merchandising, Retail Management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasises craftsmanship, modern luxury and a client-first approach. As part of Tapestry, the brand fosters a collaborative retail culture that values development, creativity and measurable commercial performance across its global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.