Coach Director of Omni Operations
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Join Coach in New York as a Director of Omni Operations, leading strategic initiatives to enhance customer experience and drive sales growth in the luxury retail sector.
Overview
Coach, a leading American luxury fashion brand renowned for its modern accessories and lifestyle collections, operates under the Tapestry, Inc. umbrella. Tapestry is a global house of brands that includes Kate Spade and Stuart Weitzman, known for its dedication to craftsmanship and innovation in the fashion industry. As an employer, Coach is committed to fostering a diverse and inclusive workplace that encourages creativity and professional growth.
Role & Responsibilities
- Oversee the strategic planning and execution of omni-channel operations to enhance customer experience and drive sales growth.
- Lead and manage cross-functional teams to ensure seamless integration of online and offline sales channels.
- Develop and implement operational policies and procedures to optimize efficiency and productivity across all sales platforms.
- Collaborate with merchandising and sales teams to align operations with business objectives and market trends.
- Ensure compliance with asset protection standards to safeguard company assets and minimize loss.
- Analyze sales data and market trends to identify opportunities for operational improvements and innovation.
Qualifications
- Proven experience in omni-channel operations management within the luxury retail sector.
- Strong leadership skills with the ability to manage and motivate cross-functional teams.
- In-depth knowledge of retail operations, merchandising, and sales strategies.
- Excellent analytical and problem-solving abilities.
Skills
Experience
A minimum of 8-10 years of experience in operations management, preferably within the luxury retail industry.
Education
Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA is preferred.
Workplace
The role is situated in New York, New York, USA — conveniently close to New York City. There are currently 1.623 open positions in New York on Cerulean, with 20 added recently. Within New York, Cerulean currently features 1.749 open roles, including 37 recent additions. Across USA, Cerulean lists 3.531 open roles — 254 of them newly added.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Coach fosters a dynamic and inclusive culture that values innovation, creativity, and collaboration. Employees are encouraged to bring their unique perspectives and talents to the table, contributing to the brand's legacy of excellence and forward-thinking fashion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.