Coach Deputy Store Manager

Location
Seniority Manager
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Coach is hiring an Assistant Store Manager in New York, NY to lead sales, operations and client experiences at a flagship boutique.

Overview

Coach is an American luxury fashion house known for its leather goods, handbags and accessories. The brand operates globally and is part of Tapestry, Inc., a leading house of contemporary luxury brands. Coach emphasizes craftsmanship, premium customer service and a commercial retail approach.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through daily coaching and performance management of the sales team.
  • Deliver exceptional client experiences and drive clienteling initiatives to grow loyalty and repeat business.
  • Oversee day-to-day store operations including opening/closing procedures, cash handling, stock management and visual merchandising to maintain brand standards.
  • Recruit, train and develop sales associates; create schedules and manage staffing levels to meet business needs.
  • Monitor inventory, conduct stock counts and collaborate on loss-prevention measures to protect company assets.
  • Analyze sales reports, traffic and conversion metrics to identify opportunities and implement corrective actions.
  • Ensure compliance with all company policies, health & safety regulations and local labor laws.

Qualifications

  • Proven leadership experience in a retail supervisory role, preferably within luxury or premium fashion.
  • Demonstrable track record of meeting or exceeding sales targets.
  • Excellent interpersonal and communication skills with a strong customer service orientation.
  • Ability to lead, coach and motivate a diverse team in a fast-paced retail environment.
  • Flexible availability including weekends, evenings and holidays as required by retail trading patterns.

Skills

Clienteling Visual merchandising Inventory management Loss prevention and cash handling Staff scheduling and workforce management Coaching and performance management Point of Sale (POS) systems Sales reporting and KPI analysis

Experience

Typically requires at least 2 years of supervisory or assistant management experience in retail, with preference for candidates from luxury or premium fashion environments and a proven ability to drive sales and develop teams.

Education

High school diploma or equivalent required; diploma or degree in retail management, business or a related field is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, fast-paced retail culture that values craftsmanship, design and commercial rigor. As part of Tapestry, the workplace emphasizes professional development, cross-brand collaboration and delivering premium customer experiences in-store.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.