Coach Customer Service Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance tailored to individual preferences
• Serve as a brand ambassador internally and externally, supporting social media engagement initiatives and local market presence
• Operate point-of-sale systems with accuracy, maintain cash wrap organization, and handle cash and payment media in strict compliance with company policy
• Execute suggestive selling techniques to promote add-on products, gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies promptly and maintain stockroom cleanliness and organization
• Manage inventory levels, replenish merchandise on the sales floor, and execute visual merchandising updates to brand specifications
• Support all sales floor activities, respond to customer inquiries with confidence, and collaborate with team members and management to resolve issues
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines and protocols

Qualifications

• Minimum one year of previous retail experience in cashier, stock, sales, or related functions, preferably within a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS systems, and internet navigation
• Familiarity with walkie-talkie communication, ability to read price sheets and product release documentation
• Strong attention to detail and exceptional organizational capabilities
• Demonstrated ability to multitask effectively in a fast-paced, high-volume environment
• Excellent verbal and written communication skills with strong customer service orientation
• Ability to lift, carry, and maneuver merchandise weighing up to 25 pounds regularly and up to 50 pounds occasionally; capacity to climb, bend, kneel, and navigate sales floor and stockroom areas
• Flexibility to work variable schedules including evenings, weekends, peak seasons, and public holidays

Skills

Experience

Minimum one year of retail experience, preferably in a luxury retail or customer-facing service environment. Prior experience in cashier operations, stock management, or direct sales roles is advantageous.

Education

High school diploma or equivalent preferred; a combination of relevant work experience and education will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.