Coach Customer Service Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach seeks a Sales Support Associate to support store operations and deliver exceptional client experiences. The role encompasses cash wrap management, point-of-sale operations, inventory receipt and processing, visual merchandising execution, and customer assistance across the sales floor. The ideal candidate possesses retail experience in a luxury environment, strong organizational skills, and the ability to thrive in a fast-paced setting while maintaining brand standards.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Qualifications

• 1+ year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
• Knowledge of cash register systems, basic computer skills including iPad, laptop, Mobile POS, and Internet proficiency
• Ability to use walkie talkie and read price and product release sheets
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to work a flexible schedule including nights, weekends, peak seasons, and high-traffic retail days
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

1+ years of retail experience, preferably in a luxury retail service environment. A combination of education and experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.