- Location
- Blackwood New Jersey USA
- Address
- 100 Premium Outlet Dr, Suite 937, Blackwood, NJ 08012 View map
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for its leather goods, handbags and accessories, operating a global retail network. The brand is part of Tapestry, a leading luxury fashion group, and combines heritage craftsmanship with contemporary design across its product lines and retail experiences.
Coach seeks a Sales Associate to serve as a front-line brand ambassador in the store. The successful candidate will deliver elevated, personalized shopping experiences, achieve personal and store sales goals, and support daily retail operations through a blend of luxury service, omni-channel selling, and team collaboration. This role emphasizes brand loyalty, customer relationship building, and revenue generation.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and tailored fashion advice
- Drive sales through cross-selling, upselling, and customized product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms including short-form video content to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Welcome feedback, adapt behaviors accordingly, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience; luxury retail background preferred
- Proven knowledge of fashion trends and competitive landscape
- Experience with POS systems and basic computer proficiency (iPad, laptop, mobile POS)
- Ability to read price sheets and release schedules; walkie-talkie proficiency
- Ability to lift 25 lb regularly (up to 50 lb occasionally); physical capability to climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English language proficiency
- Flexible schedule availability including nights, weekends, peak seasons, and high-traffic retail days including public holidays
Skills
Experience
1+ years of sales experience, preferably in luxury retail environments. Knowledge of fashion trends, customer dynamics, and competitive positioning is essential. Prior experience with POS systems, mobile technology, and live-stream or video-based selling is valued.
Education
High school diploma or equivalent. Combination of relevant education and hands-on sales experience may be considered.
Workplace
This position is based in Blackwood, New Jersey, USA, within easy reach of Philadelphia.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a collaborative, client-centric retail culture rooted in craftsmanship and contemporary design. The store environment emphasizes professional development, brand knowledge and a polished service aesthetic consistent with a global luxury house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.