Coach Customer Relations Associate
Coach Sales Associate in New York — join Coach as a Sales Associate delivering exceptional client service and driving retail sales in a flagship store.
Overview
Coach is an American luxury house known for its leather goods, handbags and accessories, operating a global retail network. The brand is part of Tapestry, a leading luxury fashion group, and combines heritage craftsmanship with contemporary design across its product lines and retail experiences.
Role & Responsibilities
- Deliver exceptional, personalized service to clients through proactive clienteling, product storytelling and attentive follow-up to drive sales and loyalty.
- Achieve and exceed individual and store sales targets through consultative selling and upselling complementary product categories.
- Maintain visual merchandising standards and ensure merchandise presentation aligns with brand guidelines and seasonal directives.
- Operate the point-of-sale system, process transactions accurately, manage returns and handle cash responsibly following store procedures.
- Support inventory operations including receiving, stock replenishment, cycle counts and loss-prevention practices.
- Participate in store events, promotional activities and local marketing initiatives to grow the client base.
- Keep up-to-date product and brand knowledge, including materials, craftsmanship details and current collections, to inform client recommendations.
- Contribute to a professional, organized and safe store environment by adhering to operational policies and teamwork standards.
Qualifications
- Demonstrable customer-service orientation with a polished, client-focused manner suited to luxury retail.
- Ability to work a flexible schedule including evenings, weekends and holiday periods.
- Strong communication skills and the ability to build rapport with a diverse clientele.
- Attention to detail in visual presentation, cash handling and transaction accuracy.
- Legal right to work in the United States (where applicable) and reliable transportation for scheduled shifts.
Skills
Experience
Entry-level retail experience is acceptable; 1+ year of sales experience in fashion or luxury retail is preferred. Demonstrable experience in achieving sales targets and building client relationships is advantageous.
Education
High school diploma or equivalent; additional retail, fashion or hospitality training is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a collaborative, client-centric retail culture rooted in craftsmanship and contemporary design. The store environment emphasizes professional development, brand knowledge and a polished service aesthetic consistent with a global luxury house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.