Coach Customer Experience Support Associate

Location
Seniority Senior
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Coach in New York is hiring a Sales Support Associate III in New York, NY to manage store operations, client service and sales administration.

Overview

Coach is an American luxury accessories and lifestyle brand celebrated for its leather goods and contemporary design. The label operates globally and is part of the Tapestry group, a portfolio of premium fashion houses. As an employer, Coach emphasizes craftsmanship, product heritage and a retail experience that blends traditional savoir-faire with modern retail practices.

Role & Responsibilities

  • Provide day-to-day operational support to store teams, including sales transaction oversight, cash handling and POS reconciliation.
  • Manage order processing, stock replenishment and inventory control to ensure product availability and accuracy.
  • Deliver high-touch client service and clienteling activities, including follow-ups, appointment coordination and maintaining client records.
  • Prepare and analyse sales and inventory reports to inform merchandising and replenishment decisions.
  • Support visual merchandising set-ups and ensure store presentation aligns with brand standards.
  • Act as a liaison between store and regional/central teams to resolve operational issues and implement initiatives.
  • Coach and mentor junior sales staff on processes, systems and client service best practices.

Qualifications

  • Proven background in luxury retail or premium brand environments with a strong client-service orientation.
  • Demonstrated proficiency in retail operations: cash handling, POS workflows and inventory management.
  • Excellent verbal and written communication skills with professional client-facing demeanor.
  • Strong numeracy and analytical capability to manage sales reporting and basic KPI interpretation.
  • Flexible availability to support peak retail periods, events and weekend shifts.

Skills

Clienteling and relationship management Retail POS systems Inventory control and stock reconciliation Sales reporting and basic data analysis Visual merchandising support Coaching and frontline training Effective communication and conflict resolution

Experience

Typically requires multiple years (approximately 3+ years) of progressive experience in retail operations within luxury or premium brands, including direct exposure to sales support, inventory management and clienteling. Prior experience mentoring colleagues or leading small store initiatives is preferred.

Education

High school diploma or equivalent required; associate degree or bachelor's degree in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a culture that values heritage craftsmanship, design-led innovation and elevated customer experience. The workplace combines a fast-paced retail environment with collaborative cross-functional support, offering opportunities to develop operational and clienteling expertise within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.