Coach Customer Experience Coordinator

About Coach

Coach is a global luxury fashion brand known for its leather goods and ready-to-wear. As part of Tapestry, Inc., the brand combines contemporary design with artisanal craftsmanship and operates an international retail network, wholesale partners and e‑commerce platforms.

Role & Responsibilities

• Provide operational and administrative support to retail sales teams and regional managers, ensuring seamless day‑to‑day store operations.
• Manage CRM data and client profiles, execute clienteling activities and support VIP communications and appointment scheduling.
• Process sales orders, returns and exchanges; coordinate with logistics and distribution to expedite deliveries and repairs.
• Prepare and analyse sales, inventory and KPI reports to inform merchandising and store performance discussions.
• Act as liaison between stores, wholesale partners and central functions (merchandising, logistics, e‑commerce) to resolve issues.
• Support visual merchandising and stock replenishment initiatives during launches and seasonal transitions.
• Investigate and resolve customer inquiries and escalations with discretion and a high level of client service.
• Contribute to training and onboarding of junior sales support staff and participate in ad hoc retail projects or events.

Qualifications

• Demonstrated client‑centric orientation and polished interpersonal skills; able to represent a luxury brand with discretion.
• Excellent organisational aptitude with meticulous attention to detail and the ability to prioritise competing tasks.
• Strong verbal and written communication skills; professional telephone and email etiquette.
• Analytical proficiency for interpreting sales and inventory reports and translating insights into action.
• Capacity to work collaboratively across cross‑functional teams and to manage confidential client information.

Skills

Experience

Typically 2+ years in retail sales support, sales operations, client services or a similar administrative role; prior experience within luxury retail or premium lifestyle brands preferred.

Education

High school diploma or equivalent required; associate or bachelor’s degree in business, marketing or a related discipline preferred.

Workplace

Culture

Coach fosters a design‑driven, client‑focused culture grounded in craftsmanship and contemporary luxury. As part of Tapestry, the workplace emphasizes collaboration, professional development and delivering elevated customer experiences across channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.