Coach Customer Experience Associate
- Location
- Pleasant PrairieWisconsinUSA
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 4, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Temporary Sales Associate at Coach in Pleasant Prairie, Wisconsin. Drive luxury retail sales with POS, clienteling, and omni-channel expertise. $15–$19.50/hr.
Role & Responsibilities
- Represent Coach as a brand ambassador, upholding the Coach Guide to Style and Service standards
- Build and maintain lasting client relationships through personalized styling, product expertise, and fashion recommendations
- Drive sales through strategic cross-selling, upselling, and tailored product suggestions
- Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy and engagement on the sales floor while managing multiple customers simultaneously
- Complete daily operational tasks including cash wrap duties, inventory processing, replenishment, and visual merchandising
- Maintain sales floor and stockroom cleanliness, organization, and stock levels in compliance with retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Provide operational support to teammates as needed
- Foster a collaborative, trust-based team environment and encourage collective performance
- Participate in brand initiatives, training programs, and inclusion activities
- Maintain composure, accept feedback, and adapt behaviors to evolving business needs
Qualifications
- Minimum 1+ years of sales experience; luxury retail background preferred
- Experience operating POS systems and basic computer proficiency (iPad, laptop, Mobile POS)
- Strong English language proficiency
- Ability to work a flexible schedule including nights, weekends, peak seasons, and public holidays
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom
- Familiarity with reading price sheets and release information
- Walkie-talkie operation experience
Skills
Experience
Minimum 1+ years of sales experience required, with luxury retail background strongly preferred. Knowledge of fashion trends and competitive landscape is valuable. Experience with live-stream shopping, video demonstrations, or social selling platforms is advantageous.
Education
High school diploma or equivalent preferred; a combination of relevant education and sales experience will be considered.
Workplace
The successful candidate will be located in Pleasant Prairie, Wisconsin, USA, with easy access to Milwaukee.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.