Coach Customer Experience Associate
Coach seeks a Sales Associate in New York, NY to deliver luxury client service, drive boutique sales and uphold brand standards.
Overview
Coach is an American luxury fashion house known for its leather goods and accessible-luxury accessories. The brand is part of Tapestry, Inc., a global house of contemporary luxury brands, and operates internationally with an emphasis on craftsmanship, heritage design and modern retail experiences.
Role & Responsibilities
- Deliver an elevated, personalised client experience consistent with Coach brand standards, cultivating long-term relationships and client loyalty.
- Achieve and exceed individual and store sales targets through proactive clienteling, upselling and cross-selling of product categories.
- Maintain expert product knowledge across handbags, small leather goods, ready-to-wear and accessories to provide accurate styling advice and storytelling.
- Execute visual merchandising directives and maintain boutique standards for presentation, housekeeping and inventory placement.
- Process transactions accurately using the point-of-sale system, handle cash and card payments, and manage returns and exchanges according to policy.
- Support inventory control activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
- Participate in store events, private client appointments and sales initiatives; collaborate with the store team to optimise traffic and conversion.
Qualifications
- Proven excellence in customer service; polished interpersonal skills and a client-first attitude.
- Prior retail sales experience, ideally within luxury or premium fashion brands.
- Comfort with flexible scheduling including evenings, weekends and peak seasonal periods.
- Strong numerical accuracy for cash handling and transaction processing.
- Ability to communicate product value and brand heritage with confidence and authenticity.
Skills
Experience
Typically 1–2 years of retail sales experience is preferred, with demonstrable success in meeting sales targets; prior experience within a luxury or premium fashion environment is advantageous.
Education
High school diploma or equivalent; formal training in retail sales, fashion or hospitality is a plus.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach cultivates a collaborative, client-centric workplace that emphasises craftsmanship, modern luxury and inclusivity. Team members are encouraged to develop product expertise and deliver personalised service while contributing to a dynamic retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.