Coach Customer Experience Assistant

Location
Employment Temporary
Seniority Entry-Level
Posted ✦ Today
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Coach — Temporary Sales Support Associate in New York, NY. Provide luxury client service, merchandising and sales floor support for a seasonal retail role.

Overview

Coach is an American luxury fashion brand renowned for leather goods and modern, accessible luxury. As part of the Tapestry group, the brand blends craftsmanship with contemporary design and operates a global retail network that balances heritage product expertise with an emphasis on client experience and retail innovation.

Role & Responsibilities

  • Deliver exceptional, personalized client service on the sales floor to uphold Coach’s luxury positioning and convert visits into sales.
  • Support store leadership with daily sales operations including point-of-sale transactions, returns and exchanges, and accurate cash handling.
  • Execute merchandising standards and visual directives to maintain a premium, on-brand presentation of product and shop floor.
  • Manage inventory tasks: receiving, replenishment, stockroom organisation and cycle counts to ensure product availability.
  • Perform clienteling activities using the store CRM to build relationships, capture client preferences and follow up on leads.
  • Assist with loss-prevention procedures and maintain store cleanliness and safety standards during shifts.
  • Provide operational support during peak periods, special events and product launches, and escalate client or operational issues to management.

Qualifications

  • High school diploma or equivalent; vocational retail qualifications advantageous.
  • Previous retail experience, preferably in premium or luxury brands, or prior seasonal/temporary retail roles.
  • Demonstrated aptitude for delivering high-touch customer service and achieving sales objectives.
  • Flexible availability including weekends, evenings and holiday periods.
  • Right to work in the hiring country and ability to stand and move across the sales floor for extended periods.

Skills

Client-focused selling and upselling Point-of-sale (POS) transaction processing and cash handling Clienteling and CRM follow-up Visual merchandising and floor presentation Inventory control and stockroom operations Strong verbal communication and interpersonal skills

Experience

Preferably 0–2 years of retail experience, with prior exposure to luxury or premium retail environments and seasonal or temporary assignments viewed positively.

Education

High school diploma or equivalent; further retail or hospitality certification is a plus.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach cultivates a service-oriented retail culture that values craftsmanship, design awareness and commercial discipline. Employees are expected to contribute to a collaborative store environment focused on client relationships, visual excellence and continuous improvement within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.