Coach Customer Care Associate
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for refined leather goods, accessories and ready-to-wear, operating a global retail network and wholesale business. The brand is part of Tapestry, Inc., and combines heritage craftsmanship with contemporary design and a customer-centric retail philosophy.
Coach in New York seeks a Sales Support Associate in New York, NY — customer-focused retail role supporting store operations and clienteling.
Role & Responsibilities
- Deliver exceptional, personalised service to clients on the sales floor and via phone or digital channels, cultivating long-term relationships and repeat business.
- Support sales transactions using the store’s point-of-sale system; process payments, returns and exchanges accurately and efficiently.
- Assist with inventory control: receive and unpack deliveries, conduct stock counts, replenish the sales floor and maintain accurate stock records.
- Execute visual merchandising and housekeeping standards to ensure product presentation aligns with brand guidelines.
- Support clienteling activities by maintaining client records, scheduling appointments, and following up on leads and orders.
- Collaborate with store management on daily operations, loss-prevention, and to achieve store sales targets and KPIs.
- Contribute to omnichannel fulfilment (click & collect, ship-from-store) and assist with basic administrative and reporting tasks.
Qualifications
- Demonstrable commitment to luxury-level client service and discreet, polished communication.
- Excellent interpersonal skills with a customer-focused approach and strong verbal presentation.
- Organisational rigour and attention to detail in handling stock, cash and client data.
- Ability to operate POS systems and learn brand-specific CRM and operational tools.
- Flexibility to work retail hours, including weekends and peak seasonal periods.
Skills
Experience
Typically 0–2 years of retail or customer-facing experience; prior luxury or premium-brand retail experience preferred but not required.
Education
High school diploma or equivalent. Vocational training or retail certifications are advantageous.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach combines American heritage craftsmanship with modern retail sensibilities, fostering a collaborative and design-driven workplace. The brand emphasises customer experience, professional development and inclusivity within an international luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Client Services Associate», «Retail Sales Assistant», «Store Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.