Coach Customer Care Associate
Coach in New York seeks a Sales Support Associate in New York, NY — customer-focused retail role supporting store operations and clienteling.
Overview
Coach is an American luxury house known for refined leather goods, accessories and ready-to-wear, operating a global retail network and wholesale business. The brand is part of Tapestry, Inc., and combines heritage craftsmanship with contemporary design and a customer-centric retail philosophy.
Role & Responsibilities
- Deliver exceptional, personalised service to clients on the sales floor and via phone or digital channels, cultivating long-term relationships and repeat business.
- Support sales transactions using the store’s point-of-sale system; process payments, returns and exchanges accurately and efficiently.
- Assist with inventory control: receive and unpack deliveries, conduct stock counts, replenish the sales floor and maintain accurate stock records.
- Execute visual merchandising and housekeeping standards to ensure product presentation aligns with brand guidelines.
- Support clienteling activities by maintaining client records, scheduling appointments, and following up on leads and orders.
- Collaborate with store management on daily operations, loss-prevention, and to achieve store sales targets and KPIs.
- Contribute to omnichannel fulfilment (click & collect, ship-from-store) and assist with basic administrative and reporting tasks.
Qualifications
- Demonstrable commitment to luxury-level client service and discreet, polished communication.
- Excellent interpersonal skills with a customer-focused approach and strong verbal presentation.
- Organisational rigour and attention to detail in handling stock, cash and client data.
- Ability to operate POS systems and learn brand-specific CRM and operational tools.
- Flexibility to work retail hours, including weekends and peak seasonal periods.
Skills
Experience
Typically 0–2 years of retail or customer-facing experience; prior luxury or premium-brand retail experience preferred but not required.
Education
High school diploma or equivalent. Vocational training or retail certifications are advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach combines American heritage craftsmanship with modern retail sensibilities, fostering a collaborative and design-driven workplace. The brand emphasises customer experience, professional development and inclusivity within an international luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.