Coach Coffee Shop Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Recruit, train, and mentor coffee shop staff to uphold company standards and foster a culture of teamwork and continuous improvement
• Monitor sales performance and revenue targets; manage budgets, expenses, and cash flow to ensure financial objectives are met
• Oversee opening and closing procedures, cleaning, light maintenance, and ensure compliance with health, safety, and food sanitation standards
• Maintain high-quality standards for coffee and food preparation, ensuring adherence to recipes and preparation guidelines
• Implement customer feedback to improve service and experience; address and resolve customer complaints promptly
• Conduct performance reviews, provide ongoing coaching, and address improvement areas to develop team capability
• Prepare regular reports on performance metrics, maintain accurate records of sales, inventory, and payroll data
• Promote brand values, store events, seasonal promotions, and engage with local community partnerships to enhance customer loyalty
• Troubleshoot operational issues such as equipment malfunctions or supply shortages

Qualifications

• 3+ years of experience in retail or food and beverage management
• Proficiency with point-of-sale (POS) systems and scheduling software
• Strong understanding of budgeting, sales tracking, and inventory management
• Demonstrated commitment to exceptional customer service
• Excellent leadership, communication, and organizational skills
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

3+ years in retail or food and beverage management, with demonstrated success in team leadership, operational oversight, and driving sales performance in a fast-paced environment.

Education

High school diploma or equivalent required; associate's or bachelor's degree in business, hospitality, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 80,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.