Coach Coffee Shop Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Recruit, train, mentor, and conduct performance reviews for coffee shop staff to uphold company standards
• Provide ongoing coaching and address performance improvement areas to foster teamwork and customer focus
• Monitor sales performance and ensure revenue targets are achieved while managing budgets and cash flow
• Oversee daily opening and closing procedures, inventory control, maintenance, and equipment troubleshooting
• Maintain high-quality standards for coffee and food preparation, ensuring adherence to recipes and brand guidelines
• Implement customer feedback to improve service quality and resolve complaints promptly
• Ensure strict compliance with health, safety, and food sanitation regulations; conduct staff training on safety and sanitation
• Maintain accurate records of sales, inventory, payroll, and performance metrics; prepare regular reports
• Promote store events, seasonal campaigns, and community partnerships to enhance brand loyalty
• Demonstrate ability to lift up to 50 lbs occasionally and perform physical tasks including climbing, bending, and kneeling on sales floor and stockroom

Qualifications

• 3+ years of management experience in retail or food and beverage operations
• Proficiency with POS systems and staff scheduling software
• Strong understanding of budgeting, sales tracking, and inventory management
• Demonstrated commitment to exceptional customer service and brand representation
• Excellent leadership, communication, and organizational skills
• Ability to problem-solve independently and maintain consistent work ethic
• Ability to work flexible schedules including nights, weekends, holidays, and peak retail periods

Skills

Experience

Minimum 3 years of management-level experience in retail operations or food and beverage management, with demonstrated success in staff development, financial performance, and operational excellence.

Education

High school diploma or equivalent required; college degree or equivalent work experience in business management preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 80,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.