Coach Coffee Shop Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Recruit, train, and mentor coffee shop staff to uphold company standards.
• Coach staff, conduct performance reviews, and address areas for improvement.
• Foster teamwork, customer focus, continuous improvement, and strong team relationships to enhance employee and customer experiences.
• Promote store events and seasonal promotions, and engage with local community partners.
• Monitor sales performance and achieve revenue targets.
• Manage budgets, control expenses, and track cash flow.
• Oversee opening and closing procedures, cleaning, and light maintenance.
• Ensure compliance with health, safety, and food sanitation standards.
• Resolve operational issues, including equipment malfunctions and supply shortages.
• Maintain quality standards for coffee and food preparation and ensure adherence to recipes and preparation guidelines.
• Use customer feedback to improve service and the customer experience.
• Resolve customer complaints promptly.
• Promote brand values and strengthen customer loyalty.
• Maintain accurate sales, inventory, payroll, and other records.
• Prepare regular reports on performance metrics.
• Ensure compliance with local, state, and federal food safety regulations.
• Conduct safety and sanitation training for staff.

Qualifications

• At least 3 years of experience in retail or food and beverage management.
• Proficiency with POS systems and scheduling software.
• Strong understanding of budgeting, sales tracking, and inventory management.
• Demonstrated commitment to exceptional customer service.
• Excellent leadership, communication, and organizational skills.
• Ability to solve problems and maintain a strong work ethic.
• Ability to work a flexible schedule, including nights, weekends, busy seasons, and high-traffic retail days, including public holidays.
• Ability to regularly lift at least 25 lb and occasionally lift up to 50 lb, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Skills

Experience

At least 3 years in retail or food and beverage management.

Benefits

Medical, dental, vision, and disability insurance; 401(k); paid parental leave; commuter benefits; and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.