Coach Coffee Shop Manager

About Coach

Coach is a global fashion and lifestyle house founded in New York in 1941, celebrated for its accessible luxury accessories and apparel crafted with meticulous attention to detail. Operating as a cornerstone brand within the Tapestry portfolio—alongside other prestigious maisons such as Stuart Weitzman and Kate Spade—Coach remains committed to inclusive design and innovative craftsmanship. Tapestry, Inc. is a multinational luxury conglomerate headquartered in New York, dedicated to fostering a culture of equity, inclusion, and diversity across all its operations and workforce development initiatives.

Role & Responsibilities

• Recruit, train, and mentor coffee shop staff to uphold company standards and foster a culture of teamwork and continuous improvement
• Conduct ongoing performance reviews, provide coaching, and address improvement areas while building strong team relationships
• Monitor sales performance and ensure revenue targets are met through strategic promotion of events and seasonal offerings
• Manage budgets, control expenses, track cash flow, and maintain accurate records of sales, inventory, and payroll data
• Oversee opening and closing procedures, facility cleaning, light maintenance, and compliance with health and food sanitation standards
• Troubleshoot operational issues including equipment malfunctions and supply shortages
• Maintain high-quality standards for coffee and food preparation, ensuring adherence to recipes and preparation guidelines
• Implement customer feedback to improve service and experience; address and resolve customer complaints promptly
• Promote brand values and enhance customer loyalty through exceptional service delivery
• Prepare regular reports on performance metrics and ensure compliance with local, state, and federal food safety regulations
• Conduct safety and sanitation training for staff to maintain regulatory compliance

Qualifications

• 3+ years of experience in retail or food and beverage management
• Proficiency with POS systems and scheduling software
• Strong understanding of budgeting, sales tracking, and inventory management
• Demonstrated commitment to exceptional customer service
• Excellent leadership, communication, and organizational skills
• Ability to problem-solve and maintain a strong work ethic
• Physical capability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

3+ years' experience in retail or food and beverage management, with proven track record of operational excellence and staff leadership in customer-facing environments.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 102,500 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach cultivates an inclusive, creative workplace that values courage and authenticity—encouraging employees to embrace the brand's innovative spirit and commitment to craftsmanship. As part of the Tapestry portfolio, the organization champions diversity and equity across its global operations, fostering an environment where employees are empowered to push boundaries and deliver results while maintaining strong interpersonal connections and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.