Coach Sales Support Associate

About Coach

Coach is an American luxury lifestyle brand renowned for its leather goods, accessories and ready-to-wear. As part of the global Tapestry group, the brand combines heritage craftsmanship with contemporary design and operates an extensive international retail network. Coach positions itself as a people-focused employer with structured retail training and opportunities for cross-functional development within a multinational luxury portfolio.

Coach seeks a Sales Support Associate to support retail store operations and deliver exceptional client experiences in a luxury fashion environment. This role encompasses cashier operations, inventory management, stock organization, and brand ambassadorship, with responsibilities spanning the point of sale, sales floor, and stockroom. The successful candidate will maintain brand standards through personalized customer service, accurate POS handling, and efficient product flow management.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in strict compliance with company policy
• Receive, process, and organize product shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
• Support sales floor activities, respond to customer requests with confidence, and collaborate with team members and management as needed
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines

Qualifications

• Minimum one year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills including iPad, laptop, Mobile POS, and Internet navigation
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; capable of climbing, bending, kneeling, and maneuvering throughout sales floor and stockroom
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to work a flexible schedule including nights, weekends, peak seasons, and public holidays

Skills

Experience

Minimum one year of retail experience in cashier, stock, or sales roles, preferably within a luxury retail service environment. A combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a client-centric, design-led culture that values craftsmanship, authenticity and commercial excellence. The brand emphasises collaboration across retail, merchandising and corporate teams and supports employee development through structured training and internal mobility within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.