Coach Clienteling Support Specialist
Coach in New York, NY seeks a Sales Support Associate III to support store operations, clienteling and inventory management for the luxury retail team.
Overview
Coach is an American luxury lifestyle brand renowned for its leather goods, accessories and ready-to-wear. As part of the global Tapestry group, the brand combines heritage craftsmanship with contemporary design and operates an extensive international retail network. Coach positions itself as a people-focused employer with structured retail training and opportunities for cross-functional development within a multinational luxury portfolio.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, ensuring seamless client experience across in-store and omnichannel touchpoints.
- Execute clienteling activities: manage CRM records, schedule appointments, follow up on leads and coordinate personalized outreach to high-value clients.
- Support sales transactions and POS processes, process returns/exchanges and resolve transactional discrepancies in collaboration with store leadership.
- Manage inventory operations including receiving, stock replenishment, cycle counts and coordination of transfer/ship-from-store orders.
- Prepare and deliver regular sales and inventory reports, analyse KPIs and escalate trends or issues to store management and regional teams.
- Coordinate visual merchandising and planogram upkeep to maintain brand presentation standards and support promotional rollouts.
- Assist with onboarding and informal coaching of sales staff, sharing product knowledge, clientelling techniques and operational best practices.
- Ensure compliance with loss prevention procedures, cash handling policies and corporate retail standards.
Qualifications
- High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.
- Proven track record of excellent client-facing communication and interpersonal skills.
- Strong organisational aptitude with meticulous attention to detail and ability to manage multiple priorities.
- Comfortable working flexible retail hours, including weekends and holidays.
- Legal right to work in the United States (if located in the U.S.).
Skills
Experience
Minimum of three years’ experience in retail operations or sales support, preferably within a premium or luxury apparel/accessories brand; experience with clienteling and omnichannel fulfilment strongly preferred.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric, design-led culture that values craftsmanship, authenticity and commercial excellence. The brand emphasises collaboration across retail, merchandising and corporate teams and supports employee development through structured training and internal mobility within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.