Coach Sales Support Associate

About Coach

Coach is a global luxury lifestyle brand renowned for its leather goods and contemporary American design. As part of Tapestry, Inc., Coach combines heritage craftsmanship with modern retailing and offers employees opportunities to work across product, retail and corporate functions within a fast-paced, client-focused environment.

Coach seeks a Sales Support Associate for its East Rutherford location to deliver exceptional customer service while maintaining operational excellence on the sales floor and at the point of sale. This part-time role combines client engagement, inventory management, and cash handling responsibilities, demanding strong attention to detail, multitasking ability, and a commitment to the Coach brand promise. Candidates should possess at least one year of retail experience, preferably in a luxury environment.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor displays, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team members or management as needed
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines

Qualifications

• Minimum one year of previous retail experience, including cashier, stock, or sales experience, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace conditions
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
• Ability to operate walkie-talkie devices and interpret price and product release sheets
• Strong attention to detail and organizational skills
• Capacity to multitask effectively in a fast-paced environment
• Excellent communication and customer service abilities
• Strong English language proficiency
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and maneuver the sales floor and stockroom by climbing, bending, and kneeling

Skills

Experience

Minimum one year of retail experience, including cashier, stock, or sales responsibilities, preferably in a luxury retail environment. A combination of relevant education and practical experience will be considered.

Education

No specific formal education requirement specified; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a client-first, design-led culture that values craftsmanship, creativity and collaboration. Employees operate in a results-oriented retail environment with an emphasis on professional development and brand storytelling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.