Coach Clienteling Support Associate
Coach in New York, NY is hiring a Sales Support Associate II to support retail sales operations, clienteling and inventory management.
Overview
Coach is a global luxury lifestyle brand renowned for its leather goods and contemporary American design. As part of Tapestry, Inc., Coach combines heritage craftsmanship with modern retailing and offers employees opportunities to work across product, retail and corporate functions within a fast-paced, client-focused environment.
Role & Responsibilities
- Provide day-to-day administrative and operational support to the store sales team, including preparation of sales materials and coordination of client appointments.
- Maintain clienteling databases and CRM records to ensure accurate client profiles, follow-ups and activity tracking.
- Process sales transactions, returns and exchanges accurately through the point-of-sale system and reconcile daily sales reports.
- Manage inventory tasks such as stock replenishment, transfers, receiving deliveries and periodic cycle counts in coordination with store management.
- Prepare and distribute sales and performance reports; assist with basic data analysis to identify trends and support store objectives.
- Liaise with visual merchandising, logistics and corporate teams to fulfill sample requests, special orders and promotional setups.
- Support exceptional client service on the sales floor and via phone/email, escalating complex issues to management when necessary.
Qualifications
- High school diploma or equivalent required; bachelor’s degree in business, marketing or a related field preferred.
- Prior experience in retail, client service or sales-support roles, preferably within a luxury or fashion environment.
- Excellent verbal and written communication skills with a polished, client-centric manner.
- Strong numerical aptitude and meticulous attention to detail.
- Ability to manage multiple priorities, work under pressure and adapt to a dynamic retail schedule.
Skills
Experience
Typically 1–3 years of retail or customer service experience, ideally within a luxury or fashion brand; demonstrable exposure to sales support, inventory procedures and CRM usage preferred.
Education
High school diploma or equivalent required; bachelor’s degree in business, marketing, retail management or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach fosters a client-first, design-led culture that values craftsmanship, creativity and collaboration. Employees operate in a results-oriented retail environment with an emphasis on professional development and brand storytelling.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.