Coach Lead Supervisor I
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–23.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury fashion house known for its craftsmanship in leather goods and modern, accessible-luxe aesthetic. As part of the Tapestry group, Coach combines heritage product expertise with a global retail footprint and a focus on talent development, elevated client service, and operational excellence.
Coach seeks a Lead Supervisor I to drive sales performance and operational excellence in its Mercedes, Texas retail location. The role demands a seasoned retail leader with 1+ years of supervisory experience in competitive retail environments, responsible for maintaining a strong sales floor presence, achieving sales targets, and delivering exceptional customer experiences. This position requires mentoring a team through coaching and development, executing brand initiatives, and driving compliance with company policies while fostering an inclusive, high-performing culture aligned with Coach's values of courage, creativity, and customer focus.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences while embodying Coach brand values
- Monitor and analyze sales data, identify performance trends, and make strategic recommendations to enhance store performance and increase customer satisfaction
- Recruit, interview, evaluate, and train sales team members; provide constructive feedback to improve individual and team performance
- Implement company initiatives and strategic plans, ensuring compliance with all company policies and store operational procedures
- Foster a collaborative, inclusive team environment that promotes trust, integrity, and positive workplace culture
- Mentor team members on clienteling strategies and customer-centric approaches to build long-term customer relationships
- Provide HR support, conflict resolution, and guidance to the sales team and district in the absence of senior leadership
Qualifications
- Minimum 1+ years of supervisory or lead experience in competitive retail environments
- Demonstrated ability to achieve and exceed sales targets and business KPIs
- Strong leadership, interpersonal, and communication skills
- Proficiency in analyzing sales data and implementing performance-improvement strategies
- Physical capability to lift, carry, bend, kneel, and maneuver the sales floor and stockroom regularly (25 lbs minimum, up to 50 lbs occasionally)
Skills
Experience
1+ years of supervisory or lead experience in managing competitive retail sales environments, with demonstrated success achieving sales targets and leading high-performing teams.
Education
High school diploma or equivalent; retail management certifications or equivalent professional development preferred.
Workplace
This position is based in Mercedes, Texas, USA, within easy reach of McAllen.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a collaborative, client-centric culture rooted in craftsmanship and contemporary luxury. As part of Tapestry, the brand emphasizes employee development, inclusivity and a high-standard retail environment where frontline leaders are empowered to deliver exceptional service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Lead Supervisor», «Sales Floor Manager», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.