Coach Clienteling Supervisor
Coach in New York seeks a Lead Supervisor — retail supervisory role focused on sales leadership, clienteling and store operations.
Overview
Coach is a leading American luxury fashion house known for its craftsmanship in leather goods and modern, accessible-luxe aesthetic. As part of the Tapestry group, Coach combines heritage product expertise with a global retail footprint and a focus on talent development, elevated client service, and operational excellence.
Role & Responsibilities
- Lead daily store operations to achieve sales targets and KPIs, maintaining a strong emphasis on client experience and conversion.
- Supervise, coach and develop sales associates; provide ongoing feedback, training and performance management to elevate team capability.
- Drive proactive clienteling and CRM activities to build long-term customer relationships and maximize repeat business.
- Ensure execution of visual merchandising standards, store presentation and seasonal floor sets in line with brand directives.
- Manage inventory controls, stock replenishment, loss-prevention practices and accurate point-of-sale transactions.
- Support scheduling, shift supervision, opening/closing procedures and ad hoc administrative tasks in the manager’s absence.
Qualifications
- Proven leadership in a retail environment with demonstrated ability to coach and motivate sales teams.
- Strong commercial acumen with experience meeting or exceeding sales targets and KPIs.
- Excellent interpersonal and communication skills; polished client-facing presence appropriate for luxury retail.
- Solid organisational skills, attention to detail, and a commitment to operational rigor (inventory, cash handling, visual standards).
- Flexible availability including evenings, weekends and peak holiday periods; ability to work retail hours.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 2+ years of retail experience with at least 1 year in a supervisory or lead role, preferably within luxury or premium fashion brands, demonstrating a track record of driving sales and developing team performance.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a collaborative, client-centric culture rooted in craftsmanship and contemporary luxury. As part of Tapestry, the brand emphasizes employee development, inclusivity and a high-standard retail environment where frontline leaders are empowered to deliver exceptional service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.