Coach Clienteling Specialist
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods, handbags, accessories and ready-to-wear. The brand is part of the Tapestry, Inc. portfolio and operates internationally across flagship boutiques, department store concessions and digital channels, emphasizing craftsmanship and modern luxury.
Coach Sales Associate III in New York, NY — client-focused luxury retail role selling handbags and accessories at Coach.
Role & Responsibilities
- Deliver elevated, client-focused sales service to affluent and aspirational customers, cultivating long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling and personalised styling.
- Manage point-of-sale processes including transactions, returns, and accurate cash handling; maintain CRM records to track client activity and preferences.
- Support visual merchandising standards and floor presentation to reflect brand directives and seasonal campaigns.
- Conduct inventory control activities, including stock replenishment, receiving, cycle counts and loss-prevention procedures.
- Act as a brand ambassador during store events and product launches; assist in training and mentoring junior sales staff when required.
Qualifications
- Proven retail sales experience, preferably 2–4 years in luxury or premium fashion retail.
- Demonstrable track record of meeting sales targets and executing clienteling strategies.
- Excellent verbal communication and polished interpersonal presence appropriate for high-end clientele.
- Availability to work a flexible schedule including evenings, weekends and peak seasonal periods.
- Right to work in the hiring country.
Skills
Experience
Mid-level retail experience with 2–4 years in sales roles, ideally within luxury, premium or designer brands; evidence of consistent sales performance and client relationship growth.
Education
High school diploma or equivalent; tertiary study in fashion, retail management or business is advantageous but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a polished, client-centric retail environment that values craftsmanship, creativity and commercial performance. Teams operate in fast-paced flagship and boutique settings with an emphasis on professional development, inclusivity and delivering a premium customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate III», «Senior Sales Associate», «Client Advisor», «Luxury Retail Associate», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.