Coach Clienteling Coordinator

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an internationally recognised American luxury brand known for leather goods, accessories and ready-to-wear. As part of Tapestry, Inc., Coach combines heritage craftsmanship with contemporary design and operates global retail, wholesale and digital channels, offering a dynamic environment for retail and brand professionals.

Coach Sales Support Associate II in New York, NY — operational retail role supporting client service, inventory and merchandising.

Role & Responsibilities

  • Provide day-to-day operational support to the store sales team to optimise customer experience and sales performance.
  • Manage inventory processes including receiving, tagging, replenishment and cycle counts to ensure accurate stock levels.
  • Support clienteling efforts: maintain client records, follow up on appointments and sales leads, and execute targeted outreach.
  • Operate POS and process transactions, returns and exchanges with accuracy and adherence to company policies.
  • Assist with visual merchandising and floor sets to maintain brand standards and seasonal displays.
  • Maintain organised stockroom and back-of-house areas, ensuring loss-prevention controls and compliance with shrinkage procedures.
  • Prepare daily sales and activity reports, and escalate operational issues to management as required.
  • Train and mentor junior associates on store procedures, client service protocols and product knowledge when needed.

Qualifications

  • Minimum of a high school diploma or equivalent; further retail or customer-service training is advantageous.
  • Proven track record in a luxury or premium retail environment, demonstrating strong client service and sales support capabilities.
  • Strong organisational skills with attention to detail in inventory and visual merchandising tasks.
  • Ability to handle cash and transactions accurately and to follow loss-prevention procedures.
  • Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.

Skills

Clienteling Visual merchandising Inventory control Cash handling Point-of-sale (POS) operation Customer service Report preparation Verbal and written communication

Experience

Typically 2+ years of retail experience, preferably within luxury or premium brands, with demonstrated competence in store operations, inventory management and client service.

Education

High school diploma or equivalent; vocational training or retail certifications preferred but not required.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach emphasises craftsmanship, creativity and a customer-centric approach. Working within a Tapestry-owned brand offers the scale of a global luxury group while maintaining an entrepreneurial retail culture focused on mentorship, product knowledge and elevated client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Sales Support Specialist», «Client Services Associate», «Retail Support Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.