Coach Clienteling Coordinator
Coach Sales Support Associate II in New York, NY — operational retail role supporting client service, inventory and merchandising.
Overview
Coach is an internationally recognised American luxury brand known for leather goods, accessories and ready-to-wear. As part of Tapestry, Inc., Coach combines heritage craftsmanship with contemporary design and operates global retail, wholesale and digital channels, offering a dynamic environment for retail and brand professionals.
Role & Responsibilities
- Provide day-to-day operational support to the store sales team to optimise customer experience and sales performance.
- Manage inventory processes including receiving, tagging, replenishment and cycle counts to ensure accurate stock levels.
- Support clienteling efforts: maintain client records, follow up on appointments and sales leads, and execute targeted outreach.
- Operate POS and process transactions, returns and exchanges with accuracy and adherence to company policies.
- Assist with visual merchandising and floor sets to maintain brand standards and seasonal displays.
- Maintain organised stockroom and back-of-house areas, ensuring loss-prevention controls and compliance with shrinkage procedures.
- Prepare daily sales and activity reports, and escalate operational issues to management as required.
- Train and mentor junior associates on store procedures, client service protocols and product knowledge when needed.
Qualifications
- Minimum of a high school diploma or equivalent; further retail or customer-service training is advantageous.
- Proven track record in a luxury or premium retail environment, demonstrating strong client service and sales support capabilities.
- Strong organisational skills with attention to detail in inventory and visual merchandising tasks.
- Ability to handle cash and transactions accurately and to follow loss-prevention procedures.
- Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.
Skills
Experience
Typically 2+ years of retail experience, preferably within luxury or premium brands, with demonstrated competence in store operations, inventory management and client service.
Education
High school diploma or equivalent; vocational training or retail certifications preferred but not required.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach emphasises craftsmanship, creativity and a customer-centric approach. Working within a Tapestry-owned brand offers the scale of a global luxury group while maintaining an entrepreneurial retail culture focused on mentorship, product knowledge and elevated client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.