Coach Clienteling Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate III in New York. Provide clienteling, retail operations and sales support for the luxury leather goods brand.

Overview

Coach is a global luxury accessories and lifestyle brand known for its premium leather goods and contemporary American aesthetic. As part of Tapestry, Inc., the brand combines heritage craftsmanship with modern design and operates internationally across own stores, wholesale, and digital channels. Coach positions emphasize client service excellence, product expertise and a commitment to brand storytelling.

Role & Responsibilities

  • Provide proactive sales support to store teams, enabling achievement of individual and store sales targets through clienteling, follow-up and appointment servicing.
  • Manage daily retail operations tasks including POS transactions, returns and exchanges, stock replenishment, and accurate inventory recordkeeping.
  • Maintain and update client relationship management records; execute targeted outreach and VIP servicing initiatives to nurture repeat business.
  • Support visual merchandising and store presentation standards, assisting with merchandise moves, window refreshes and on-floor displays to reflect seasonal directives.
  • Prepare and deliver regular sales and operational reports; escalate trends and issues to store management to inform action plans.
  • Assist with onboarding and informal mentoring of junior retail staff; uphold loss-prevention protocols and compliance with brand policies.

Qualifications

  • Proven retail experience in a luxury or premium environment; demonstrated success in client-facing sales support or clienteling roles.
  • Strong interpersonal skills with an ability to build rapport with high-value clients and internal partners.
  • Accurate numeracy and attention to detail for transactional processing and inventory control.
  • Organized, reliable and able to prioritize competing operational tasks in a fast-paced store environment.
  • Flexible schedule availability including evenings, weekends and peak season demands.

Skills

Clienteling Point-of-sale (POS) operations Inventory management Visual merchandising support Customer service Sales reporting and basic retail analytics Loss prevention procedures Appointment scheduling and CRM follow-up

Experience

Typically requires 2–4 years of retail experience, preferably within a luxury or premium brand environment, with demonstrable clienteling and operational support responsibilities.

Education

High school diploma or equivalent; vocational retail training or a bachelor's degree in business, fashion or a related field is advantageous for career progression.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach fosters a client-centric, design-led environment where product knowledge and elevated service are paramount. The workplace values creativity, inclusivity and professional development, offering growth pathways across store operations and corporate functions within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.