Coach Clienteling & Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its craftsmanship in leather goods and modern accessories. The brand is part of Tapestry, a global house of luxury and lifestyle labels, and is recognised for combining heritage craftsmanship with contemporary design and a customer-focused retail experience.
Coach in New York, NY seeks a Sales Support Associate III to manage clienteling, inventory and store operations for a premium retail environment.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, ensuring seamless client service and execution of sales processes.
- Manage clienteling activities including maintaining CRM records, scheduling appointments, and following up with high-value clients to drive retention and repeat business.
- Oversee inventory controls and stockroom organisation: receive, process and reconcile shipments, conduct cycle counts and assist with stock transfers.
- Support point-of-sale operations including cash handling, transaction processing, returns, and reconciliation with accuracy and compliance.
- Assist visual merchandising and product presentation to maintain brand standards on the sales floor and in displays.
- Prepare and deliver regular operational and sales reports to management; identify trends and recommend actionable improvements.
- Act as a liaison between store, regional support teams and corporate functions to resolve client, operational or supply issues promptly.
Qualifications
- High school diploma or equivalent required; associate’s degree in business, retail management or related field preferred.
- Minimum of three years’ experience in retail sales support, client services, or store operations—experience within luxury or premium fashion preferred.
- Demonstrated proficiency in inventory management, POS operations and basic sales reporting.
- Excellent interpersonal skills with a polished, client-focused demeanour suitable for luxury retail environments.
- Reliable attention to detail, strong organisational skills and ability to prioritise in a fast-paced retail setting.
Skills
Experience
At least three years of progressive retail or sales-support experience, ideally within the luxury or premium fashion sector, with demonstrated competence in clienteling, inventory control and POS systems.
Education
High school diploma or equivalent required; associate’s degree or diploma in retail, business or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach combines American design sensibility with a collaborative, customer-centric retail culture. The workplace emphasises craftsmanship, polished service and professional development, offering employees exposure to global brand standards within a dynamic, fashion-led environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate III», «Retail Sales Support Specialist», «Store Operations Support Associate», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.