Coach Clienteling & Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York, NY seeks a Sales Support Associate III to manage clienteling, inventory and store operations for a premium retail environment.

Overview

Coach is an American luxury fashion house known for its craftsmanship in leather goods and modern accessories. The brand is part of Tapestry, a global house of luxury and lifestyle labels, and is recognised for combining heritage craftsmanship with contemporary design and a customer-focused retail experience.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams, ensuring seamless client service and execution of sales processes.
  • Manage clienteling activities including maintaining CRM records, scheduling appointments, and following up with high-value clients to drive retention and repeat business.
  • Oversee inventory controls and stockroom organisation: receive, process and reconcile shipments, conduct cycle counts and assist with stock transfers.
  • Support point-of-sale operations including cash handling, transaction processing, returns, and reconciliation with accuracy and compliance.
  • Assist visual merchandising and product presentation to maintain brand standards on the sales floor and in displays.
  • Prepare and deliver regular operational and sales reports to management; identify trends and recommend actionable improvements.
  • Act as a liaison between store, regional support teams and corporate functions to resolve client, operational or supply issues promptly.

Qualifications

  • High school diploma or equivalent required; associate’s degree in business, retail management or related field preferred.
  • Minimum of three years’ experience in retail sales support, client services, or store operations—experience within luxury or premium fashion preferred.
  • Demonstrated proficiency in inventory management, POS operations and basic sales reporting.
  • Excellent interpersonal skills with a polished, client-focused demeanour suitable for luxury retail environments.
  • Reliable attention to detail, strong organisational skills and ability to prioritise in a fast-paced retail setting.

Skills

Clienteling and CRM administration Point-of-sale (POS) transactions and cash handling Inventory reconciliation and stockroom management Visual merchandising support Sales reporting and basic data analysis Customer service and conflict resolution Excellent written and verbal communication

Experience

At least three years of progressive retail or sales-support experience, ideally within the luxury or premium fashion sector, with demonstrated competence in clienteling, inventory control and POS systems.

Education

High school diploma or equivalent required; associate’s degree or diploma in retail, business or a related discipline preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach combines American design sensibility with a collaborative, customer-centric retail culture. The workplace emphasises craftsmanship, polished service and professional development, offering employees exposure to global brand standards within a dynamic, fashion-led environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.