Coach Clienteling & Sales Coordinator
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand within the Tapestry group, recognized for refined leather goods, contemporary design and accessible luxury positioning. As an employer, Coach emphasizes brand stewardship, customer-centric retail experiences and professional development across store and corporate functions.
Coach in New York seeks a Sales Support Associate III to support store operations, clienteling and inventory management.
Role & Responsibilities
- Provide administrative and operational support to store sales teams, including daily sales reconciliation and point-of-sale assistance.
- Manage clienteling activities: update CRM records, schedule client appointments and support personalized outreach to high-value customers.
- Coordinate inventory control and stock movement — receive, inspect and process inbound merchandise, perform cycle counts and assist with stock replenishment.
- Prepare and execute shipments, returns and repairs in compliance with brand protocols and loss-prevention practices.
- Produce regular sales and inventory reports, analyse trends and surface actionable insights to store management.
- Ensure visual merchandising and presentation standards are upheld and assist with in-store set-ups and seasonal transitions.
- Liaise with e-commerce, distribution and regional teams to resolve order exceptions and fulfilment issues.
Qualifications
- Minimum of three years' experience in luxury retail, sales support, client services or a related operational role.
- Proven ability to manage client relationships with discretion and professionalism.
- Strong numerical accuracy and experience handling cash reconciliation and POS transactions.
- Excellent organisational skills with the ability to prioritise multiple operational tasks under tight timelines.
- High standards of personal presentation and adherence to brand service protocols.
Skills
Experience
At least 3 years of progressively responsible experience supporting retail sales operations, ideally within a luxury or premium fashion brand. Demonstrated history of clienteling, inventory control and cross-functional coordination is preferred.
Education
High school diploma required; post-secondary education in business, retail management or fashion is preferred but not mandatory.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach operates at the intersection of craftsmanship and contemporary style, fostering a service-led culture where attention to detail and client relationships are paramount. The brand prioritises employee development, inclusivity and a collaborative retail environment that supports career progression across store and corporate roles.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Support Specialist», «Retail Operations Associate», «Store Sales Support Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.