Coach Client Support Associate

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Location
New YorkNew YorkUSA
Seniority
Junior
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for its handbags, leather goods and ready-to-wear. As part of Tapestry, Inc., Coach blends contemporary design with craftsmanship and operates globally across retail, wholesale and digital channels. The brand is recognised for its emphasis on product quality, client experience and strong retail presence.

Coach Sales Support Associate in New York, NY — operational and clienteling role supporting in-store sales and retail operations.

Role & Responsibilities

  • Provide day-to-day operational support to the retail sales floor, ensuring seamless client experiences and adherence to brand standards.
  • Manage clienteling activities and CRM records to cultivate long-term relationships and support sales initiatives.
  • Process transactions, returns and exchanges accurately using the store POS system while maintaining luxury service protocols.
  • Coordinate inventory controls including receiving, stock replenishment, cycle counts and discrepancy resolution.
  • Prepare and deliver routine sales and stock reports for store management and corporate teams.
  • Support visual merchandising and floor set activities to ensure merchandise presentation meets brand guidelines.
  • Serve as liaison between store staff and corporate functions (logistics, merchandising, marketing) to expedite requests and resolve issues.
  • Perform administrative duties such as schedule coordination, shipment documentation and filing to sustain operational efficiency.

Qualifications

  • Demonstrated client service orientation with impeccable professionalism and discretion.
  • Excellent verbal and written communication skills; ability to interact effectively with high-net-worth clients and diverse teams.
  • Strong organisational skills with attention to detail and the ability to manage competing priorities in a fast-paced retail environment.
  • Proven ability to handle confidential information with tact and maintain brand standards under pressure.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.

Skills

Salesforce Microsoft Excel Microsoft Office (Word, Outlook) Retail POS systems CRM-driven clienteling

Experience

Typically 1–3 years of retail operations or sales support experience, preferably within luxury or premium fashion environments. Prior exposure to CRM management, POS transactions and basic inventory control is expected.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or a related discipline preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client-centric, design-forward culture rooted in craftsmanship and commercial creativity. Employees are expected to uphold refined service standards, collaborate across retail and corporate functions, and contribute to an aspirational, team-oriented retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Retail Operations Associate», «Sales Support Coordinator», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.