Coach Client Support Associate

Overview

Coach is a global fashion house known for premium leather goods and accessories and is part of the Tapestry portfolio. The brand combines New York‑city heritage with a modern creative vision and operates within a multi‑brand, global organization that emphasizes inclusivity, craftsmanship and customer experience.

Role & Responsibilities

• Greet clients with warmth and professionalism and deliver personalized, brand‑aligned service at the cash wrap and on the sales floor.
• Operate POS and Mobile POS systems accurately; process payments, handle cash/media in strict compliance with company policy.
• Receive, process and reconcile shipments and transfers; report inventory discrepancies and maintain an organized, compliant stockroom.
• Manage stock levels, replenish and style the sales floor, and execute visual merchandising updates as directed.
• Suggest add‑on products, promote gift cards and capture permitted customer information to support CRM and sales goals.
• Maintain housekeeping and loss‑prevention standards; follow security procedures and safety guidelines.
• Support social media engagement and act as a local brand ambassador when required; partner with sales team and management to respond to customer requests.

Qualifications

• Minimum of 1 year of retail experience (cashier, stockroom or sales); experience in luxury retail preferred.
• Proven cash handling and POS operation experience; familiarity with shipment processing and inventory control.
• Strong attention to detail, organizational discipline and ability to multitask in a high‑traffic retail environment.
• Excellent interpersonal and customer service skills; able to deliver consistent brand experiences.
• Ability to lift up to 25 lbs regularly (occasionally up to 50 lbs), bend, climb and manoeuvre in sales floor and stockroom.

Skills

Experience

At least one year of prior retail experience, preferably in a luxury retail environment; a combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; vocational retail or customer‑service training is a plus. A combination of education and relevant experience will be accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach, as part of the Tapestry family, emphasizes creativity, inclusion and a customer‑first mindset. The workplace values collaboration, learning agility and direct feedback, fostering development within a global retail organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.