Coach Client Support Associate

About Coach

Coach is a New York–born global fashion house known for luxury leather goods and contemporary ready-to-wear. The brand is part of the Tapestry portfolio, a global house of consumer fashion brands; Coach emphasizes craftsmanship, accessible luxury, and a city-rooted creative direction under Stuart Vevers.

Role & Responsibilities

• Greet clients with warmth and professionalism and provide personalized assistance on the sales floor.
• Operate POS and Mobile POS systems accurately; maintain cash wrap organization and handle cash/media in accordance with company policy.
• Receive, process and organize incoming shipments and inter-store transfers; report inventory discrepancies promptly.
• Manage stock levels, replenish the sales floor, and maintain stockroom cleanliness and organisation.
• Execute visual merchandising updates and ensure product presentation aligns with brand standards.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Support sales floor activities, respond to customer requests, and escalate to management as needed.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards throughout the store.
• Serve as a local brand ambassador and support store-level social media engagement when required.

Qualifications

• Minimum 1+ years of prior retail experience (cashiering, stockroom, or sales); luxury retail experience preferred.
• Current knowledge of fashion trends and marketplace competition.
• Familiarity with cash register systems and basic computer skills; ability to use iPad, laptop, Mobile POS and internet-based tools.
• Strong attention to detail, organisational ability and capacity to multitask in a high-volume retail environment.
• Excellent verbal communication and customer service skills.
• Availability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Physical ability to lift at least 25 lbs regularly (occasionally up to 50 lbs), and to bend, climb and manoeuvre in the sales floor and stockroom.

Skills

Experience

At least 1 year of retail experience performing cashier, stockroom or customer-facing sales duties; prior exposure to luxury or premium retail environments is preferred.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York heritage and contemporary design within the collaborative, brand-forward environment of Tapestry. The company values inclusivity, creativity and customer focus, and expects retail teams to deliver elevated service while embracing continuous learning and direct, candid feedback.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.