Coach Client Support and Operations Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Support Associate III in New York, NY — provide inventory, order and clienteling support to retail sales teams.

Overview

Coach is a globally recognised American luxury house specialising in leather goods, accessories and ready-to-wear. The brand is part of the Tapestry family and combines artisanal craftsmanship with contemporary design across retail, wholesale and digital channels.

Role & Responsibilities

  • Provide day-to-day operational support to store and sales teams, including order processing, fulfillment tracking and post‑sale client support.
  • Manage inventory transactions, coordinate replenishment and liaise with distribution/warehouse to resolve stock discrepancies.
  • Maintain and enrich client records using the brand's clienteling/CRM processes to support retention and personalised outreach.
  • Operate and trouble‑shoot point‑of‑sale (POS) workflows; assist with daily cash reconciliation and sales reporting.
  • Prepare regular sales and inventory reports, analyse KPIs and escalate trends or exceptions to management.
  • Support visual merchandising resets, back‑of‑house organisation and floor readiness for product launches and events.
  • Coordinate appointments, alterations and client requests to ensure a best‑in‑class service experience.
  • Train and mentor junior support staff on operational procedures, compliance and brand standards.

Qualifications

  • High school diploma or equivalent required; bachelor's degree in business, retail management or hospitality preferred.
  • Minimum of 3 years' experience in retail operations, sales support or client service—preferably within luxury or premium brands.
  • Proven ability to manage inventory and sales workflows with a strong attention to detail and numerical accuracy.
  • Excellent interpersonal and communication skills with a client‑focused demeanour.
  • Flexible availability to support retail peak periods, events and occasional weekends.
  • Demonstrated discretion handling sensitive client information and transactions.

Skills

Clienteling and CRM systems Point‑of‑sale (POS) systems Microsoft Excel Retail inventory management Sales operations and order fulfilment Reporting and KPI tracking Visual merchandising support Exceptional client service and communication

Experience

At least three years of progressive experience in retail operations, sales support, or client service within luxury or premium retail environments, with demonstrated ownership of inventory and order processes.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, hospitality or related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach emphasises craftsmanship, creativity and a client‑first mentality within a fast‑paced retail environment. As part of Tapestry, the brand values collaboration across global teams and invests in developing talent through hands‑on retail experience and cross‑functional exposure.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.