Coach Client Services Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury leather‑goods and accessories house and the flagship brand within Tapestry, Inc. The brand is recognized for craftsmanship, contemporary design and a client‑centric retail experience. As part of a global luxury group, Coach combines artisanal heritage with modern retail operations and a structured career framework.
Coach in New York seeks a Sales Support Associate III to support boutique operations, clienteling and inventory management.
Role & Responsibilities
- Provide operational support to store sales teams, ensuring seamless daily functioning of the boutique and adherence to brand standards.
- Execute clienteling activities, manage and update client records, and support follow‑up to drive conversion and retention.
- Administer point‑of‑sale transactions, cash handling and reconciliation with accuracy and compliance to procedures.
- Manage inventory operations including receiving, stock replenishment, cycle counts and discrepancy resolution.
- Maintain visual merchandising standards and assist with floor resets and seasonal installations to uphold the brand image.
- Prepare and distribute administrative reports (sales, inventory, returns) and liaise with regional or corporate teams on operational issues.
- Support loss‑prevention protocols and ensure compliance with company policies, local regulations and security procedures.
- Coach and mentor junior team members on operational tasks and client service best practices when required.
Qualifications
- Proven experience working in retail operations or sales support within a premium or luxury fashion brand.
- Strong numeracy and attention to detail; experience with cash reconciliation and inventory control procedures.
- Excellent interpersonal and communication skills, capable of delivering discreet, attentive client service.
- Ability to prioritize multiple tasks in a fast‑paced retail environment and to work collaboratively with sales teams.
- Availability to work retail hours, including evenings and weekends, as required by store operations.
Skills
Experience
Typically 2–4 years of progressively responsible retail or sales‑support experience, preferably within luxury fashion or accessories. Prior exposure to high‑volume boutiques and formal clienteling programs is strongly preferred.
Education
High school diploma or equivalent required; post‑secondary education in retail management, business or a related field is preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach emphasizes craftsmanship, contemporary design and personalised client service within a collaborative retail environment. As part of Tapestry, associates benefit from structured development pathways, a focus on diversity and inclusion, and a workplace culture that balances creative heritage with commercial discipline.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Support Specialist», «Retail Operations Associate», «Store Operations Coordinator», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.