Coach Client Services Support Associate
Coach in New York seeks a Sales Support Associate III to support boutique operations, clienteling and inventory management.
Overview
Coach is an American luxury leather‑goods and accessories house and the flagship brand within Tapestry, Inc. The brand is recognized for craftsmanship, contemporary design and a client‑centric retail experience. As part of a global luxury group, Coach combines artisanal heritage with modern retail operations and a structured career framework.
Role & Responsibilities
- Provide operational support to store sales teams, ensuring seamless daily functioning of the boutique and adherence to brand standards.
- Execute clienteling activities, manage and update client records, and support follow‑up to drive conversion and retention.
- Administer point‑of‑sale transactions, cash handling and reconciliation with accuracy and compliance to procedures.
- Manage inventory operations including receiving, stock replenishment, cycle counts and discrepancy resolution.
- Maintain visual merchandising standards and assist with floor resets and seasonal installations to uphold the brand image.
- Prepare and distribute administrative reports (sales, inventory, returns) and liaise with regional or corporate teams on operational issues.
- Support loss‑prevention protocols and ensure compliance with company policies, local regulations and security procedures.
- Coach and mentor junior team members on operational tasks and client service best practices when required.
Qualifications
- Proven experience working in retail operations or sales support within a premium or luxury fashion brand.
- Strong numeracy and attention to detail; experience with cash reconciliation and inventory control procedures.
- Excellent interpersonal and communication skills, capable of delivering discreet, attentive client service.
- Ability to prioritize multiple tasks in a fast‑paced retail environment and to work collaboratively with sales teams.
- Availability to work retail hours, including evenings and weekends, as required by store operations.
Skills
Experience
Typically 2–4 years of progressively responsible retail or sales‑support experience, preferably within luxury fashion or accessories. Prior exposure to high‑volume boutiques and formal clienteling programs is strongly preferred.
Education
High school diploma or equivalent required; post‑secondary education in retail management, business or a related field is preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach emphasizes craftsmanship, contemporary design and personalised client service within a collaborative retail environment. As part of Tapestry, associates benefit from structured development pathways, a focus on diversity and inclusion, and a workplace culture that balances creative heritage with commercial discipline.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.