Coach Client Services Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for leather goods, handbags and ready-to-wear. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail footprint that values client service, creativity and professional development across store and corporate teams.
Coach in New York seeks a Lead Supervisor to lead retail sales, clienteling and team development at a flagship store.
Role & Responsibilities
- Lead daily store operations and supervise the sales floor team to deliver exemplary client experiences and achieve sales targets.
- Coach, mentor and develop in-store staff through on-the-job training, regular feedback and performance reviews to grow product knowledge and selling skills.
- Drive sales performance through proactive clienteling, upselling, and conversion strategies; monitor KPIs and implement action plans to close gaps.
- Oversee visual merchandising standards and ensure windows and floor sets reflect brand directives and seasonal campaigns.
- Manage operational tasks including opening/closing procedures, cash handling, POS reconciliation and basic payroll or scheduling support.
- Coordinate inventory control, stock replenishment and loss-prevention procedures in partnership with store management and regional teams.
- Support recruitment, onboarding and routine administrative reporting to maintain accurate records of team performance and store metrics.
Qualifications
- Proven supervisory experience in a retail environment, preferably within luxury or premium fashion.
- Demonstrable track record of meeting or exceeding sales targets and developing frontline talent.
- Excellent interpersonal and communication skills with a client-centric approach.
- Ability to manage operational tasks such as cash handling, POS transactions and basic inventory processes accurately.
- Flexible availability including weekends, evenings and holidays; ability to work a variable retail schedule.
Skills
Experience
Minimum 2 years of supervisory or team-lead experience in retail, ideally within luxury or premium fashion, with a proven ability to drive sales performance and develop sales associates.
Education
High school diploma or equivalent required; associate degree in business, retail management or fashion preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-focused, creative retail culture that prizes craftsmanship and personal development. Team members are expected to collaborate closely, deliver polished customer service and contribute to a high-energy, results-driven store environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Lead Sales Supervisor», «Retail Lead», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.