Coach Client Services Sales Coordinator

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate II to manage CRM, order fulfilment and retail operations supporting store and wholesale sales.

Overview

Coach is an American luxury fashion house renowned for its leather goods and approachable modern-luxury aesthetic. The brand is part of Tapestry, Inc., a global house of modern luxury brands; as an employer, Coach emphasizes craftsmanship, retail excellence and omnichannel client experience across its stores and wholesale partners.

Role & Responsibilities

  • Support store and wholesale sales teams by managing order entry, fulfilment coordination and clienteling activities to ensure a seamless customer journey.
  • Operate point-of-sale and CRM systems to process transactions, update client records and follow up on post-sale requests.
  • Manage inventory movements and replenishment tasks, including stock transfers, returns processing and reconciliation with visual merchandising standards.
  • Prepare daily and weekly sales and operational reports; escalate exceptions and assist in ad hoc analysis to inform local merchandising and replenishment decisions.
  • Liaise with logistics, e‑commerce and central teams to coordinate deliveries, repairs and sample movements; track statuses until resolution.
  • Deliver high-touch client service by handling inquiries, coordinating appointments and supporting client outreach and retention campaigns.
  • Mentor and train junior team members on customer service protocols, CRM best practices and store operational procedures.

Qualifications

  • 2+ years of experience in retail support, client services or sales operations within fashion or luxury retail preferred.
  • Proven ability to deliver high standards of client service with discretion and professionalism.
  • Strong verbal and written communication skills, with an emphasis on client-facing correspondence.
  • Organized, detail-oriented and comfortable managing multiple operational tasks under tight deadlines.
  • Proficiency with CRM systems, POS technology and Microsoft Excel (data entry, basic reporting).

Skills

Clienteling / CRM systems Point-of-sale (POS) operation Inventory and order management Microsoft Excel Customer service and client relationship management Sales reporting and basic data reconciliation

Experience

Typically requires at least two years' practical experience supporting retail sales or working in client services within fashion or luxury retail environments; experience with omnichannel operations and wholesale coordination is advantageous.

Education

High school diploma or equivalent required; associate's or bachelor's degree in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a collaborative, design-forward workplace grounded in craftsmanship and modern-luxury retail standards. Employees are expected to deliver elevated client experiences while working across stores, wholesale and digital channels in a fast-paced, team-oriented environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.