Coach Client Services Lead
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an internationally recognised luxury accessories and lifestyle brand, known for modern American design and leathercraft. As part of Tapestry, the company combines heritage craftsmanship with contemporary retail experiences and operates a global store network, offering career pathways across retail, operations and corporate functions.
Coach Lead Supervisor in New York — retail leadership role supporting store operations, coaching teams and driving sales for the Coach brand.
Role & Responsibilities
- Support the Store Manager in achieving sales targets and KPIs through proactive floor leadership and daily execution of commercial priorities.
- Coach, mentor and develop sales associates to elevate client service, clienteling and conversion rates; conduct in‑store training and performance feedback.
- Drive exemplary client experience by overseeing personalised selling, VIP servicing and after‑sales follow-up.
- Execute visual merchandising standards, product presentation and floor moves to preserve brand image and maximise sell‑through.
- Manage daily store operations including opening/closing procedures, cash handling, POS reconciliation and inventory controls.
- Enforce loss prevention policies, maintain compliance with company procedures and contribute to a safe, secure store environment.
- Prepare staff schedules to align coverage with peak trading hours and support store-level reporting and administrative tasks as required.
Qualifications
- Minimum 2–3 years of progressive retail experience with at least 1 year in a supervisory or lead position, preferably within luxury or premium retail.
- Proven track record of meeting and exceeding sales targets and driving team performance.
- Strong leadership and coaching skills with the ability to develop talent and manage performance.
- High level of professionalism, discretion and commitment to delivering personalised client service.
- Flexibility to work weekends, evenings and public holidays as retail trading requires; ability to stand for long periods and lift merchandise.
Skills
Experience
Typically requires 2–4 years in retail sales with at least one year supervising frontline teams; experience in a luxury or premium fashion environment is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in business, retail management or a related discipline is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasises craftsmanship, contemporary design and a client‑first retail ethos. The brand fosters an inclusive, performance‑oriented culture with clear development pathways for retail talent within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Senior Sales Supervisor», «Retail Lead», «Assistant Store Manager», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.