Coach Client Services Lead

Location
Seniority Supervisor
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Coach Lead Supervisor in New York — retail leadership role supporting store operations, coaching teams and driving sales for the Coach brand.

Overview

Coach is an internationally recognised luxury accessories and lifestyle brand, known for modern American design and leathercraft. As part of Tapestry, the company combines heritage craftsmanship with contemporary retail experiences and operates a global store network, offering career pathways across retail, operations and corporate functions.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through proactive floor leadership and daily execution of commercial priorities.
  • Coach, mentor and develop sales associates to elevate client service, clienteling and conversion rates; conduct in‑store training and performance feedback.
  • Drive exemplary client experience by overseeing personalised selling, VIP servicing and after‑sales follow-up.
  • Execute visual merchandising standards, product presentation and floor moves to preserve brand image and maximise sell‑through.
  • Manage daily store operations including opening/closing procedures, cash handling, POS reconciliation and inventory controls.
  • Enforce loss prevention policies, maintain compliance with company procedures and contribute to a safe, secure store environment.
  • Prepare staff schedules to align coverage with peak trading hours and support store-level reporting and administrative tasks as required.

Qualifications

  • Minimum 2–3 years of progressive retail experience with at least 1 year in a supervisory or lead position, preferably within luxury or premium retail.
  • Proven track record of meeting and exceeding sales targets and driving team performance.
  • Strong leadership and coaching skills with the ability to develop talent and manage performance.
  • High level of professionalism, discretion and commitment to delivering personalised client service.
  • Flexibility to work weekends, evenings and public holidays as retail trading requires; ability to stand for long periods and lift merchandise.

Skills

Clienteling and relationship management Visual merchandising execution Cash handling and POS operations Inventory control and shrink prevention Team leadership, coaching and performance management KPI-driven selling and sales forecasting Effective verbal communication and conflict resolution

Experience

Typically requires 2–4 years in retail sales with at least one year supervising frontline teams; experience in a luxury or premium fashion environment is strongly preferred.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related discipline is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasises craftsmanship, contemporary design and a client‑first retail ethos. The brand fosters an inclusive, performance‑oriented culture with clear development pathways for retail talent within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.