Coach Client Services Coordinator
Coach in New York seeks a Sales Support Associate II to support store operations, client service and inventory management.
Overview
Coach is a leading American luxury lifestyle brand known for its craftsmanship in leather goods and contemporary accessories. As part of the Tapestry group, Coach combines heritage design with modern retail and digital experiences, offering employees opportunities to work within a global luxury portfolio and develop expertise in premium retail operations.
Role & Responsibilities
- Provide high-touch client service on the selling floor and via follow-up communications, ensuring personalised experiences that reflect Coach’s luxury standards.
- Support store operations including point-of-sale transactions, cash handling, daily banking, and accurate reconciliation of sales.
- Manage inventory processes: receive and process shipments, conduct cycle counts, investigate discrepancies, and coordinate stock transfers.
- Execute visual merchandising directives and maintain presentation standards to uphold brand image and promotional cadence.
- Operate clienteling and store systems to record customer profiles, update CRM notes, and support targeted outreach campaigns.
- Prepare and submit operational reports and administrative documentation to store leadership and regional teams.
- Collaborate with store management to identify service improvements, support onboarding of new hires, and cover operational tasks as needed.
Qualifications
- Minimum of 2 years' experience in retail or customer-facing roles, preferably within premium or luxury brands.
- Demonstrated excellence in customer service with the ability to build rapport and drive client loyalty.
- Strong numerical aptitude and proven accuracy in cash handling and transaction reconciliation.
- Organisational resilience with the capacity to prioritise competing operational tasks in a fast-paced retail environment.
- Availability to work retail hours including weekends, evenings and public holidays.
Skills
Experience
At least 2 years of progressive retail or sales-support experience, ideally within luxury fashion, accessories, or premium lifestyle brands. Experience operating POS systems and managing inventory in a high-volume store is preferred.
Education
High school diploma or equivalent; vocational training or coursework in retail management, hospitality, or business is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach fosters a creative, client-centric culture that values craftsmanship, inclusivity and professional development. As part of the Tapestry family, the workplace blends heritage brand identity with modern retail innovation and cross-brand collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.